Frontline Training

Did you know your receptionist, sales consultant or secretary has the power to win or lose a customer or client?

According to a study, more than 60 % of customers stopped making use of a certain supplier because of their poor service and lack of communication?

Can you afford not to make use of Upfront PR's frontline training for your personnel?

UpFront PR Management can develop a customize frontline training programme in either group format or individually, for your company.

Our frontline training includes:
• Reception management and décor planning
• Personal image creation
• Telephone and email etiquette
• Communication skills (body language, intercultural communication, written communication skills as well as presentation skills)

We teach your front line staff to see your business as their own as it is only in taking full ownership of one’s duties that true professionalism comes to the fore.